Find the answer you need.

Check the SMS and emails sent to you. If you still can’t find the number, you can get help from the sending organization or our support team.

Delivery time depends on the service and delivery model chosen by the sending organization and on your address. You can see the latest planning details on the Track Shipment screen.

Live tracking is offered depending on the service model and the shipment’s current stage. When available, the Live Tracking option appears on the Track Shipment screen.

You can review the available options via the self-service link sent to you or create a change request on the Track Shipment screen. Requests are evaluated according to the sending organization’s rules and operational availability.

The visit result is recorded on the shipment. Redelivery, holding or return steps follow the conditions set by the sending organization. You can view the current status on the tracking screen and send your request to our team.

This depends on the type of shipment and the sending organization’s delivery conditions. For shipments requiring identity verification, a contract or a personal transaction, the relevant person may need to be present.

Create a request with the subject Delivery Issue on the Track Shipment screen. Our team will review the delivery records and get back to you.

Your product or device return may need to be initiated through the process of the organization you receive service from. You can follow the instructions sent to you and contact our support team about an existing pick-up.

The device, accessories and documents to prepare are determined by the return conditions of the organization you receive service from. Review the information sent to you and contact our support team with any questions.

Collecting the device from your address, its arrival at the relevant center and the organization’s check are separate stages. You can track your pick-up record, and find out the subscription, repair or return outcome from the organization you receive service from.

The required ID and additional documents vary by application type. Prepare the documents listed in the information sent to you before the visit. Depending on the method, your ID card PIN or a transaction approval sent to your phone may also be required.

Follow the steps in your missing document notice. Depending on your service, digital document upload or a revisit may be offered. You can create a support request for help.

Transactions and documents completed through Dijigoo are transferred to the relevant organization. Final approval and activation timing depend on that organization’s review process.

After looking up your shipment, use the Create a Request option. Just choose a subject and share a short description and your contact number.

Use the View Request option with your request number to see the current status and our team’s response. You can add a new message to the same request if needed.

Fill in the short form on the Get a Quote page. Our team will contact you as soon as possible to evaluate your needs and prepare a quote.

Yes. Delivery, verification, signature, document, device and field transactions can be combined as needed. Service area, team structure and transaction steps are planned specifically for your organization.

On the Join Us page, choose Corporate Partnership, Individual Partnership or Career Opportunities to apply.