Start a review for your shipment
To report damage or loss, send the shipment details and the documents that support your application. We review the related records and keep you informed about the process.
- Secure application
Your information is processed securely.
- Transparent process
You are informed at every step.
Submit a Review Request
Fill in the details to report damage or loss related to your shipment.
Your application resolved in 4 steps
- 1
Send your application
Share your shipment details, incident description and any supporting documents.
- 2
Records are reviewed
Your application is assessed under the shipment’s service terms and the related procedure.
- 3
Missing information is completed
If more documents or information are needed, we will contact you.
- 4
You are informed
When the review is complete, you are informed about the outcome and next steps.
What to expect
When the review is complete, we inform you about the assessment of your application and the steps to follow.
- Review outcomeThe result is shared with you once the assessment is complete.
- Process updatesYou are informed about the required steps and the process flow.
- Support and guidanceOur support team is here for your questions.
Submit a review request now
Let’s assess the process for your shipment together.