Dijigoo Platform is the central operations infrastructure that integrates delivery, customer onboarding and field services with your organization’s systems. Work orders, field teams, business partners, documents and product movements are all managed in the same structure.
The transaction steps, permissions and control rules each service requires are defined for your organization. Field data from the mobile app is matched with operational records, so you can see which stage a process is at, identify pending work and guide your teams with up-to-date information.
Transaction steps from application to delivery and from verification to return are configured for your service. Repetitive work is automated with assignment rules, status transitions, notifications and approval mechanisms.
Field teams receive their tasks via the mobile app and create barcode, serial number, form, photo, signature and delivery records during the transaction. Required information and completion conditions can be defined separately for each service.
Field teams and distribution progress are monitored on the map. Visit, location and appointment data are evaluated together to compare planned transactions with actual results.
Photo, document, survey and location records are reviewed on the same control screen. Pending work can be assigned to customer representatives or relevant teams, and gaps and review results are recorded on the transaction.
KYC, customer consent and signing steps are linked to the relevant application. Contract templates, verification outputs and completed documents are managed in the same workflow.
Receiving, shelving, counting, dispatch and return movements are recorded by barcode or serial number. You can track which warehouse, team or transaction a product is in.
Agent and courier tasks are organized by service area and capability. The flow of shipments between partners is monitored through dispatch, bulk barcode, delivery and return records.
Customers can update appointment and address details, check their shipments and upload required documents via the links sent to them. SMS, IVR and call center flows run in connection with the relevant transaction.
Requests and complaints are matched with the relevant shipment, application or customer record. The responsible team, transaction history and resolution status are tracked on the same record.
Two-way integration with your organization’s systems shares work orders, status updates, documents and transaction results, reducing the need for different teams to re-enter the same data.
Delivery, visit, control and customer communication results are evaluated by project. SLA, workload, pending transactions and field performance can be monitored with automated reports.
Access is organized by user role, and data use is kept under control with transaction logs and permission limits. Masked communication and additional verification steps are applied when needed.
