Support Center

Your request is recorded, your case is followed

Share your feedback, request or complaint about your shipment or the service you received. We make sure it reaches the right team and is reviewed together with the related records.

  • Let's clarify the topic

    Send your shipment or existing request number, the topic and your description. Tell us the phone or email you would like us to reply to.

  • Review and response

    Your request is routed to the relevant unit. Requests for more information and the outcome are shared through the contact channel you choose.

Send Your Request

Share your request, feedback or complaint and let's follow your case together.

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Information on how your personal data is processed is available in the Privacy Notice.

How the Process Works

The steps we follow to resolve your request quickly and correctly.

  1. 1

    Send Your Request

    Share your request with the topic, description and contact details.

  2. 2

    Recording and Routing

    Your request is recorded and routed to the relevant unit.

  3. 3

    Review and Resolution

    Our expert team reviews your request and takes the necessary actions.

  4. 4

    Updates

    Progress and the outcome are shared with you through your preferred channel.

What Your Feedback Brings

Your feedback, requests and complaints are an important source for improving our service quality.

  • A recorded processAll your requests are recorded and followed up.
  • Better serviceWe continuously improve our processes with your feedback.
  • Reliable communicationWe share information with you transparently and regularly.