At Dijigoo, the service takes shape around your organization’s needs. The transactions to be completed, customer expectations and service conditions are evaluated together, and the right team, technology and workflow are brought together in a single operating plan.
Steps such as delivery, verification, signature, document collection or returns can be combined as needed. Tasks and control rules are defined on the Dijigoo Platform, and field execution, customer communication and central teams all work through the same process.
Your jobs are carried out through our nationwide field network by teams suited to the service area and task requirements.
A dedicated team is assigned for operations that require a specific volume, working schedule or expertise.
A team allocated to regular work is supported by the wider field network as volumes and regional needs change.
An organization with a defined scope and schedule is set up for campaigns, migrations or seasonal work.
Workflows and system integrations are prepared, team training is completed and a pilot is run when needed. Once the operation is live, service levels, transaction quality and capacity are reviewed regularly and the process is improved based on the results.
