Dijigoo manages the delivery, exchange and return of modems, POS terminals, phones and IT equipment in a flow designed for your organization. Products collected from the warehouse, supplier or customer address are matched by serial number with the relevant work order and stock records, and tracked to the final delivery point. Custom packaging and consumables support are also provided as needed.
During delivery and pick-up, products are checked, the device’s condition is photographed and the required documents are signed. Product matches, digital images and transaction results are transferred to your systems in real time, allowing you to monitor each device’s delivery, exchange, service and return history in one place and manage the service lifecycle end to end.
Products are collected from the warehouse or supplier and delivered to the recipient under the conditions set by your organization.
Devices and accessories are checked and photographed at the customer’s address, and return documents are completed upon collection.
Delivery of the new device and collection of the existing product are completed in the same visit.
A device is delivered for temporary use and collected once it is no longer needed.
The device is collected from the customer, taken to the service center and returned after repair. Where needed, delivery and collection of a replacement device are managed in the same process.
Basic connection and configuration steps suited to the product are performed, and the customer is shown how to use it.
Product receiving, stock tracking, counting and dispatch preparation are carried out using serial number or barcode records.
Equipment at dealers, branches and corporate locations is counted, checked and collected on a set schedule, then delivered to the relevant center.
Operations designed around your business and managed with technology. Timing that suits your service, delivery that suits your customer.
