Dijigoo manages customer communication in an integrated way through its call center, self-service channels and AI-powered automation. With 24/7 access and support in different foreign languages as needed, your customers can easily find information and complete their transactions. The service can be configured as part of delivery and field operations or as a standalone call center solution.
Appointment changes, missing document notices and support requests are matched with the relevant customer and transaction record. Steps that can be completed automatically run through digital channels, while issues requiring expert support are passed to customer representatives. This way, every request can be tracked from first contact to resolution.
Incoming calls are answered around the clock, with information and support in the foreign languages your project requires.
Confirmation, reminder and status calls are made for delivery and application processes.
Customers can view available options and create or update appointments through the links sent to them.
Customers are notified of missing documents or information, and completion is tracked by coordinating digital uploads or the necessary visits.
Requests, complaints and operational issues are recorded, assigned to responsible teams and monitored until resolved.
Routine transactions are accelerated with IVR, automated notifications, request classification and routing flows.
Customer experience is evaluated with post-service calls and digital surveys.
A representative or team is assigned according to your business volume, working hours and support needs.
Operations designed around your business and managed with technology. Timing that suits your service, delivery that suits your customer.
